The Complete Guide to Customer Care Executive Jobs in Mumbai, Thane & Navi Mumbai (2026)
Are you looking for a customer care executive job in Mumbai, Thane, or Navi Mumbai? You're not alone. Thousands of job seekers are searching for these opportunities every day. The good news? There are hundreds of openings right now.
In this guide, we'll cover everything you need to know: current openings, salary expectations, top companies hiring, and how to apply directly to HR – no middlemen, no scams.
Why Mumbai, Thane & Navi Mumbai Are BPO Hubs
Mumbai has long been India's BPO capital. But in recent years, Thane and Navi Mumbai have emerged as major recruitment hotspots. Companies are setting up large campuses in Airoli, Thane West, Vikhroli, and Navi Mumbai because of better infrastructure, lower costs, and easy connectivity.
Here's why this region is perfect for job seekers:
| Location | Key Companies | Average Fresher Salary |
|---|---|---|
| Airoli, Navi Mumbai | Sutherland, eClerx, TaskUs, Wipro | ₹18,000 – ₹25,000/month |
| Thane West | Hinduja Global Solutions (HGS), Teleperformance | ₹18,000 – ₹25,000/month |
| Thane Belapur Road | Sutherland, eClerx, Hexaware | ₹18,000 – ₹25,000/month |
| Vikhroli | WNS, Teleperformance, Ultimate Recruiters | ₹25,000 – ₹30,000/month |
Current Customer Care Executive Jobs – Apply Now
1. Sutherland – Customer Service Executive (International Voice)
| Role | Customer Service Executive – International Voice Process |
| Location | Airoli, Navi Mumbai |
| Eligibility | Freshers with Graduate/HSC; Experienced with 6+ months in international voice |
| Salary | Fresher: ₹18,000 in-hand; Experienced: ₹20,000–23,000 in-hand |
| Shift | Fixed Night Shift (8:30 PM – 5:30 AM), Sat-Sun off |
| Joining | Immediate |
| Contact | Send resume to yashita.shinde@sutherlandglobal.com or 8591552805 |
2. Sutherland – Non-Voice Chat Process (Freshers Welcome!)
| Role | Chat Process Executive |
| Location | Airoli, Navi Mumbai |
| Eligibility | Freshers & Experienced; excellent communication skills |
| Salary | ₹18,000 – ₹23,000 in-hand + ₹3,500 travel allowance |
| Walk-in | Monday to Friday, 2:00 PM – 6:00 PM |
| Contact | HR Amanpreet: 9819747313 |
3. Hinduja Global Solutions (HGS) – Sales Executive
| Role | Sales Associate (Banking Products – Credit Cards, Loans, Insurance) |
| Location | Juinagar (Navi Mumbai) & Thane |
| Eligibility | Freshers & Experienced (6+ months in Sales/BPO/Banking preferred) |
| Salary | Fresher: ₹18,000/month; Experienced: up to ₹25,000/month + incentives |
| Shift | Fixed Day Shift (9:30 AM – 6:30 PM), Sunday fixed off |
| Contact | Akila: 7708213115 / akilandam.chandra@hgsbs.com |
4. International BPO – Voice & Non-Voice (Multiple Companies)
| Role | International Customer Service Executive (Voice/Non-Voice) |
| Location | Mumbai / Navi Mumbai / Thane |
| Eligibility | HSC / Graduates; Good English communication; comfortable with rotational/night shifts |
| Salary | Freshers: ₹18,000 – ₹25,000 in-hand + PF + incentives |
| Benefits | Joining bonus, health insurance, life insurance, paid time off |
| Contact | Nazneen: 8850980527 / nazneen.vibrantzz@gmail.com |
5. eClerx – Walk-in Drive (Analyst Role)
| Role | Senior Analyst / Analyst – Derivatives Reference Data |
| Location | Airoli, Thane |
| Eligibility | Postgraduate (M.Com/MBA/PGDM) with 0-4 years experience; freshers with excellent communication considered |
| Walk-in Date | 25-Aug-2026, 11:00 AM – 2:00 PM |
| Venue | eClerx Services Ltd, Building No.11, Thane Belapur Road, Airoli |
| Contact | Nishtha Jobanputra (write name on top of resume) |
6. Teleperformance – Senior Customer Service Representative
| Role | Customer Service Representative – Insulet Voice Process |
| Location | Thane West |
| Eligibility | HSC/Graduate + 6 months international BPO experience |
| Salary | Up to ₹38,000/month |
| Shift | 24/7 rotational |
Salary Guide – What You Can Expect
| Experience Level | Monthly In-hand | Annual CTC |
|---|---|---|
| Fresher (Voice Process) | ₹18,000 – ₹25,000 | ₹2.16 – ₹3.0 LPA |
| Fresher (Non-Voice) | ₹18,000 – ₹23,000 | ₹2.16 – ₹2.76 LPA |
| 1-3 Years Experience | ₹20,000 – ₹35,000 | ₹2.4 – ₹4.2 LPA |
| 3+ Years Experience | ₹35,000 – ₹55,000 | ₹4.2 – ₹6.6 LPA |
Additional Benefits You'll Get:
- ✅ Performance-based incentives (₹2,000 – ₹10,000+ monthly)
- ✅ Health insurance & PF
- ✅ Cab facility (for night shifts)
- ✅ Paid leaves & holidays
- ✅ Career growth opportunities
Top Companies Hiring in Mumbai, Thane & Navi Mumbai
| Company | Location | Roles | Known For |
|---|---|---|---|
| Sutherland | Airoli, Thane, Navi Mumbai | Voice, Non-Voice, Customer Support | Great work culture, salary on time |
| Hinduja Global Solutions (HGS) | Juinagar, Thane | Sales Executive, Customer Support | Banking domain, fixed day shifts |
| Teleperformance | Thane West, Malad | Voice Process, Customer Service | International BPO, 5-day work week |
| eClerx | Airoli | Analyst, Operations | Fortune 2000 clients, career growth |
| WNS | Vikhroli | Customer Service, Operations | 0-2 years experience, rotational offs |
| Hexaware | Airoli, Thane | Customer Service, Technical Support | IT & BPO services |
| Credicus Business Services | Thane West | Customer Support | Voice, email & chat support |
How to Apply Successfully
Option 1: Apply Directly to HR (Recommended)
VerifiedBPO provides direct HR contact numbers, WhatsApp, and emails for all verified job openings. No middlemen, no fees, no scams.
👉 Browse All Jobs with Direct HR Contact
Option 2: Walk-in Interviews
Many companies in Thane and Navi Mumbai conduct walk-in interviews regularly. Here's how to prepare:
Before You Go:
- ✅ Update your resume (bring multiple copies)
- ✅ Carry government ID (Aadhar, PAN)
- ✅ Bring 2 passport-size photos
- ✅ Educational certificates
During the Walk-in:
- ✅ Arrive 15-30 minutes early
- ✅ Dress professionally (formal/business casual)
- ✅ Speak clearly and confidently
- ✅ Ask about career growth opportunities
Option 3: Apply Online
Browse all verified openings on VerifiedBPO and apply directly to HR:
👉 Search Customer Care Executive Jobs
Frequently Asked Questions
Q: Do I need prior experience for customer care executive jobs?
A: No. Many companies like Sutherland and Teleperformance hire freshers with good English communication skills. They provide comprehensive training.
Q: What is the average salary for freshers?
A: Freshers can expect ₹18,000 – ₹25,000 in-hand per month, plus incentives and benefits.
Q: Can I work in BPO without night shifts?
A: Yes. Companies like HGS offer fixed day shifts. However, international voice processes typically require rotational or night shifts.
Q: What documents do I need for a walk-in interview?
A: Updated resume, Aadhar Card, PAN Card, 2 passport-size photos, and educational certificates.
Q: Are these jobs verified and scam-free?
A: Yes. VerifiedBPO verifies every job listing and provides direct HR contact. All opportunities are 100% free – no registration fees, no hidden charges.
Q: Which location has the most openings?
A: Airoli, Navi Mumbai has the highest concentration of BPO companies including Sutherland, eClerx, and Hexaware. Thane West and Vikhroli are also major hiring hubs.
Your Next Steps
- Browse all active jobs with direct HR contact:
👉 VerifiedBPO Job Listings - Prepare your resume and apply directly to HR
- Attend walk-in interviews in Thane and Navi Mumbai
- Start your career in one of India's fastest-growing industries
Last updated: August 2026
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